Terms/ Privacy Policy
TERMS
Once a session type, duration and time has been scheduled, you will be sent a link to complete an online registration form, together with an invoice to pay online by card.
Completed forms and payment should be received no later than 72 hours before the start time of the scheduled class.
First sessions include a free additional 10-15 minute ‘meet and greet’ session at the start of the class, to check settings and set-up arrangements. The participant/ parent/ carer agrees to be ready to start the online meeting at the scheduled time, as classes cannot be extended beyond the scheduled end time, unless by mutual agreement.
Paid for classes can be cancelled up to 48 hours before the scheduled start time. In this case the session can be re-scheduled if applicable, or a refund of the class fee less a 10% admin charge requested.
Classes cancelled within 48 hours of the scheduled start time are non-refundable, but can be re-scheduled if applicable.
It is the participant/ parent/ named carer’s responsibility to ensure that the dancing area is safe and that all hazards and obstacles are removed, and that the participant is dancing within the limit of their ability. Any injuries should be reported to the teacher prior to the start of class.
Children’s classes should be supervised by a parent/ named adult carer at all times. In the case of children over the age of 9 the parent/ carer does not need to be in the same room as the participant, but should be within hearing distance at all times, to be on hand if assistance is required.
There should be no unauthorised persons present in the room during sessions.
Classes will be recorded by the teacher and films stored on password secure devices for the record. These WILL NOT be shared or used for promotional or third party purposes unless with the express permission of the participant/ parent/ carer. Film/ image excerpts showing the TEACHER ONLY during class may however be used for promotional purposes.
The particpant/ parent/ carer agrees not to record sessions or take photos during classes at any time, unless with express permission of the teacher and any other participants.
Meeting login details or links should not be shared under any circumstances.
In the event of inappropriate behaviour, language or gesture during class the session will be terminated immediately. No refund will be agreed to in this circumstance.
In the event of a session being terminated by matters out of our control (eg service interruption/ illness/ emergency etc) the remainder of the class can be rescheduled by mutual agreement.
Both the participant and teacher agree to be suitably dressed during class times.
By undertaking meetings on the preferred platform (Zoom) the participant/ parent/ carer agrees that their usage may be monitored and logged by that company.
PRIVACY POLICY
Contact details
Post - Countlich Lodge, Tulliemet, PITLOCHRY, Perthshire, PH9 0NY, GB
Telephone - 07526 623140
Email - onlineballettuition@gmail.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Date of birth
Third party information (such as family members or other relevant parties)
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Health information (such as medical records or health conditions)
Information relating to compliments or complaints
Video recordings
Records of meetings and decisions
Website user information
We also collect or use the following information to provide and improve products and services for clients:
Health information
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
Names and contact information
Financial information eg for fraud prevention or detection
Location data
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Any other personal information required to comply with legal obligations
We also collect or use the following information to comply with legal requirements:
Health information
We collect or use the following personal information to protect client welfare:
Names and contact information
Health and wellbeing information
Emergency contact details
We also collect or use the following information to protect client welfare:
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Purchase or service history
Video recordings
Audio recordings
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence
Location data
We also collect or use the following information for dealing with queries, complaints or claims:
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from:
Directly from you
How long we keep information - 6 years
Who we share information with:
Data processors
SQUARESPACE
This data processor does the following activities for us: Hosting our website
Others we share personal information with:
Other financial or fraud investigation authorities
Emergency services (when necessary)
Organisations we’re legally obliged to share personal information with
Suppliers and service providers
Sharing information outside the UK
Where necessary, we and our data processors may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: SQUARESPACE
Category of recipient: WEBSITE HOST AND DATA STORAGE
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: in accordance with the European Commission Standard Contractual Clauses (also known as Model Contractual Clauses) and the UK's International Data Transfer Addendum (UK Addendum)
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
2 February 2025